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Program Support Assistant
Veterans Benefits Administration · Posted 55 days ago
On-site Milwaukee, WI $43K – $62K Apply by Jul 30, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is located at the Department of Veterans Affairs, Milwaukee Regional Office (RO), Fiduciary Hub. The Program Support Assistant (PSA) works as a member of the Public Contact team in the Fiduciary Hub and will be expected to perform core duties that are aligned with the hub's mission.
What You'll Do
- →Specific duties include: Maintain and organize electronic claims folders (eFolders), ensuring all records are preserved and documents are moved or deleted as needed.
- →Receive, review, and analyze incoming documents and correspondence to determine appropriate action and refer to the correct team or division.
- →Use VA technologies and applications to input, access, and update information for case management and administrative processes.
- →Convert and upload documents to eFolders using Adobe and VBMS, ensuring all evidence is accurately filed and controlled.
- →Process updates such as address and direct deposit changes, and fulfill Freedom of Information Act (FOIA) requests by providing requested documents.
- →Prepare and write clear correspondence and reports for various audiences, including responses to FOIA and congressional inquiries.
- →Perform timekeeping duties for the Fiduciary Hub using VATAS, maintaining accurate records for leave, telework, and payroll actions.
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →The grade progression for this position is GS-05 to GS-06.
- →Veterans eligible under the Veterans Employment Opportunity Act (VEOA) and current permanent VBA employees holding the GS-05 or higher and seeking non-competitive reassignment/change to lower grade need not live in the local commuting area to be considered.
- →Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
Job ID: 662fc90f-c542-4332-9098-2f76310f2c42
Posted via USAJobs