Job Listing
Program Support Assistant
Veterans Benefits Administration · Posted 60 days ago
About the Role
The Program Support Assistant works as a member of one of the Teams in the Centralized Support Division located at 9700 Page Avenue. The Program Support Assistant serves a s a primary contact for the Veteran and his/her representative or advocate for Freedom of Information (FOIA) and Privacy Act (PA) requests. The PSA also serves as the primary liaison for Veterans Benefits Administration (VBA) and the National Archives and Records Administration (NARA) and Department of Defense (DOD).
What You'll Do
- →Major Duties: Generates various types of correspondence.
- →Process all incoming Powers of Attorney.
- →Determines if a prior representative must be revoked, prepares correspondence to notify all parties concerned, and updates the master record(s).
- →Make independent determinations regarding the release of information via the Freedom of Information Act (FOIA), Privacy Act, and both Federal and State court ordered release of information.
- →Explains VA FOIA/Privacy Act programs and entitlement criteria to veterans and their dependents.
- →Handles limited release of information requests by providing copies of documents from the claims file.
- →Acts as a liaison between Regional Offices and other Government Agencies such as Department of Defense and NARA.
- →Performs other related duties as directed by the Team Supervisor.
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →Work Schedule: Full time, Monday through Friday 7:30 am to 4:00 pm Position Description/PD#: Program Support Assistant, 37974A, 37975A Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
- →Routine or recurring telework is not authorized for this position.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓Note: You may submit unofficial transcripts when applying.
- ✓However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
Personality Fit
Job ID: 277155c2-2828-4b06-adbe-558183e1abe7
Posted via USAJobs