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Program Support Assistant
Veterans Benefits Administration · Posted 64 days ago
Hybrid Indianapolis, IN $46K – $60K Apply by Jul 20, 2026 Miscellaneous Clerk And Assistant ISFJISTJ
Apply for this job → About the Role
As a Program Support Assistant (PSA), you will work in the Fiduciary Hub and will be expected to perform core duties that are aligned with the hub's mission. These duties and responsibilities will be supplemented, as necessary, by tasks that are applicable to a particular team or common to all teams.
What You'll Do
- →Specific duties include: Responsible for the care and maintenance of the electronic claims folder (eFolder) and ensures that all pertinent records and documents are preserved within the eFolder.
- →Receives and reviews all incoming documents/correspondence from the Centralized Mail Portal, Fiduciary Hub email box, or Fiduciary Accounting Submission Tool (FAST).
- →Analyzes incoming mail and determines if disposition of issues and control action has been appropriately identified.
- →Establishes or updates control action, to include all VA technology and applications.
- →Analyzes all documentation submitted through the Fiduciary Accounting Submission Tool (FAST), convert all documents to pdf utilizing Adobe, and upload the converted documents into the appropriate eFolder using VBMS.
- →Establish appropriate end product and/or task controls based on all evidence received in FAST or update existing controls appropriately after review of the submitted documents.
- →Processes changes of address, direct deposit requests and other system updates as needed.
- →Handles Freedom of Information Act (FOIA) requests by providing copies of documents from the eFolder.
- →Facilitates workflow between Fiduciary Hub teams through prompt use of all appropriate VA applications.
- →Work Schedule: Full-Time, Monday - Friday 8:00 am - 4:30 pm.
- →Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
- →Routine or recurring telework is not authorized for this position.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no education substitution.
Personality Fit
Job ID: 20983a20-4a44-4cb2-aa4b-a8d3a36c3362
Posted via USAJobs