Job Listing
Program Support Assistant (TIMS Clerk)
Veterans Benefits Administration · Posted 61 days ago
About the Role
The Program Support Assistant is assigned to the Education Benefits division, within Buffalo Regional Benefits Office. This position serves as the Clerk for the Image Management System (TIMS) and responsible for preparing all incoming mail to the Regional Processing Office for Education benefits and ensures its placed within TIMS in an efficient and timely manner.
What You'll Do
- →The Program Support Assistant is responsible for the following duties but are not limited to: Indexing incoming mail and documents into TIMS, reviewing full claims packages, assigning document types, and establishing required controls and records across multiple VA systems.
- →Creating, updating, and managing claimant records, including establishing TIMSC files, validating identifiers, and ensuring proper dates of claim.
- →Identifying, routing, and determining jurisdictions for all incoming mail, including unidentifiable or misrouted correspondence, and return incomplete forms when necessary.
- →Scanning, batching, and performing quality review of paper documents converted to electronic format to ensure clarity and readiness for indexing.
- →Researching and correcting errors in claimant information or misfiled documents, including deleting, merging, or transferring records across BDN, TIMS, and related systems.
- →Supporting workflow management by preparing workload reports, managing folder transfers, maintaining logs/repositories, and generating folder prints as needed.
- →Work Schedule: Full-time, Monday - Friday, 8:00 am - 4:30 pm Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
- →Routine or recurring telework is not authorized for this position.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Program Support Assistant (TIMS Clerk); PD42213A Relocation/Recruitment Incentives: Not authorized.
- →Financial Disclosure Report: Not required.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or 2- year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There's no education substitute for the GS-6 grade level for this position.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
- ✓You may submit unofficial transcripts when applying.
Personality Fit
Job ID: e2be596b-632e-4b68-8a80-b6c75ff8687c
Posted via USAJobs