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Program Support Assistant (Office Automation)
Veterans Health Administration · Posted 11 days ago
Hybrid Big Spring, TX $45K – $59K Apply by Sep 14, 2026 Miscellaneous Clerk And Assistant ESFJISFJISTJ
Apply for this job → About the Role
The incumbent serves as the Program Support Assistant (PSA), to the Office of Associate Director, Patient Care Services, in support of Telehealth Service. This position requires excellent relational and communication skills; advanced knowledge of and experience with computers, oral and written communication skills, and the ability to work with others, particularly military populations. This position requires independence of action and general latitude for decision making.
What You'll Do
- →Duties and Responsibilities: The Program Support Assistant (OA) plays a critical role in the effective operation of Home Telehealth by providing administrative, technical, and clerical support to Care Coordinators.
- →Responsibilities include data entry, patient record management, appointment coordination, supply ordering, customer service, and the generation of reports necessary for patient monitoring and quality assurance.
- →Knowledge of basic data software such as Excel, Access, and/or background to master new software packages is critical.
- →Knowledge of and experience in working with emerging Telehealth initiatives and working with Veterans and family members throughout the lifespan.
- →Time management skills and a high level of judgment are necessary.
- →This position requires independence of action, general latitude for decision making, and knowledge of information sources concerning complex questions, policies, and procedures within the Veterans Affairs and community to expand the use of Telehealth initiatives.
- →The PSA's extensive knowledge and understanding of the organization, regulations, methods, and other tools or resources of management aids the Facility Telehealth and Rural Access Program Nurse Manager by providing reports, tracking data, preparing Telehealth Service Agreements, monitoring of daily workflow, and providing support.
- →The PSA is an important member of the Telehealth and Rural Access Program in assisting with the flow of information to the Telehealth Rural Access Program Nurse Manager.
- →The PSA supports all the administrative functions of the Telehealth and Rural Access program and VA Liaison Programs.
- →Specific duties include, but are not limited to the following: Administratively supports all program staff; assist with coordination of the Telehealth and Rural Access and VA Liaison program offices where veterans seek information and education; coordinates and collects necessary data for the programs.
- →Works collaboratively with all clinical services and ancillary services, and other departments throughout the West Texas VA Health Care System (WTVARCS).
- →Successfully manages multiple timelines and projects, and other administrative duties at the discretion of the Telehealth and Rural Access Program Nurse Manager.
- →Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.
- →Telework: This position may be authorized for Ad-hoc telework.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 3b03e1d1-3703-4427-9f48-ecb66588f8b1
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