Job Listing
Program Support Assistant (OA)
Veterans Health Administration · Posted 7 days ago
On-site West Palm Beach, FL $54K – $70K Apply by Sep 18, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
West Palm Beach VA Medical Center is looking for Program Support Assistant (OA). The Program Support Assistant serves for the Caregiver Support Program (CSP) at the West Palm Beach VA Healthcare System. The position is located under the guidance of the Social Work, Caregiver Support Program, and reports to the Caregiver Support Program Manager in the Social Work Service.
What You'll Do
- →The Program Support Assistant position requires excellent relational and communication skills; advanced knowledge of and experience with computers; oral and written communication skills and the ability to work with others; particularly military populations and caregivers that provide assistance to these populations.
- →Knowledge of and experience in working with a military veteran population within a medical/psychiatric environment is required.
- →Time management skills and a high level of judgment are necessary.
- →This position also requires independence of action, general latitude for decision making and knowledge of information sources concerning complex questions, policies, and procedures within the Caregiver Support Program.
- →CSP is a clinical program that focuses on the needs of both the eligible Veteran/Servicemember and the eligible Primary and Secondary Family Caregivers.
- →Additional Duties Include But Not Limited To: Aids the Program Manager in getting things accomplished through an extensive knowledge and understanding of the organization, regulations, methods, and the other tools or recourses of management.
- →In the absence of the CSP Manager, the PSA will serve as the point of contact for the CSP and provide vital, sensitive, administrative program information to the Caregiver and/or Veteran, VA approved providers and VA staff.
- →Assists in the establishment and enrollment of Veterans and Caregiver into the CSP and acts as the liaison and provides coordination and collaboration of services with VA eligibility, travel, budget, non-VA care services and other departments throughout VA Health Care System.
- →Accepts CSP telephone calls from patients, family members, caregivers, CSP staff in the field, other VA staff, Congressional Officers, and/or community agency staff, regarding program inquiries, patient care concerns, etc.
- →Obtains as much information as possible, provides information and resolves problems independently, when possible, prioritizes, and makes decisions regarding caller referral based on specific caller needs.
- →Ensures timely clinical response to patients/callers that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate clinical referral while exercising mature judgement and diplomacy.
- →Maintains and tracks program national database and local census.
- →Monitoring and maintaining profiles, oversight and correction of errors and changes.
- →Prepares reports using database, to collect, compile, analyze and present data regarding the integrity of the program.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: c37e0032-21dc-4332-b0d1-8abeda63a92f
Posted via USAJobs