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Program Support Assistant (OA)
Veterans Health Administration · Posted 7 days ago
On-site Mather AFB, CA $56K – $73K Apply by Sep 16, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position serves as the Program Support Assistant for Surgical Service. This position is located in VA Northern California Health Care System performing a variety of clerical, administrative and technical duties/responsibilities in support of management with the intent of accomplishing the administrative responsibilities of the sections within Surgical Service.
What You'll Do
- →This position is located in VA Northern California Health Care System performing a variety of clerical, administrative and technical duties/responsibilities in support of management with the intent of accomplishing the administrative responsibilities of the sections within Surgical Service.
- →Provides primary coverage and cross-coverage as assigned to the Eye Care Services, Urology, General Surgery, Vascular, Podiatry, Orthopedic, GYN or other Surgical Service sections.
- →Major Duties and Responsibilities include but are not limited to: Serves as a program support assistant demonstrating excellent communication skills which reflect a competent, professional, and compassionate response to the needs of the patient and providers.
- →The work involves a high degree of complexity since incumbent must have a general knowledge of medical center operations.
- →Must be able to correctly interpret and implement guidelines.
- →Must be willing to actively handle problems and deviations in accordance with practices and policies.
- →Must possess the ability to present ideas, findings, and recommendations in person and in writing.
- →Must be a tactful person who can solve problems and can work out solutions with the many varied types of people who the incumbent has daily contact with, i.e., veterans, families, professional staff, administrative staff, etc.
- →Incumbent schedules clinic appointments using Veterans Health Information Systems and Technology Architecture (VistA) a n d VS E scheduling options and Recall Software.
- →Uses established business rules to schedule appointments for veterans and comply with the principle of Advances Clinic Access.
- →Must be able to multitask and use Microsoft Teams efficiently for communications and meetings.
- →Assist with onboarding of employees including but not limited to woe, per-diem, Fee-Basis, parttime and full-time physicians and other employees.
- →Activities to include ADPAC duties requiring knowledge of IT processes, gathering and submitting documents from employees, submitting pharmacy cards.
- →Assistance with HR processes including MSS requests and taking training to further assist surgical administration.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation/examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 890d36fa-2bef-4e4f-9a5e-a4c3346924a2
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