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Program Support Assistant (OA) (CTAP)
Veterans Health Administration · Posted 63 days ago
Hybrid Fayetteville, NC $47K – $62K Apply by Jul 17, 2026 Miscellaneous Clerk And Assistant ISFJISTJ
Apply for this job → About the Role
This position is located in the Veterans Administration (VA), Veterans Health Administration vHA), Mid Atlantic Health Care Network 0/ISN 6), VA Medical Center (MC), Fayetteville, North Carolina, in the Office of Patient Care Service. This position provides administrative and program support services to the Chief Nurses of Mental Health, Geriatrics/Long-Term Care, Ambulatory Care, and Acute
What You'll Do
- →Receives telephone calls and greets visitors to the office.
- →Uses judgment and initiative to screen or refer as appropriate.
- →Screens callers/visitors by ascertaining name, affiliation, and purpose of call/visit, and based upon subject matter, determines whether where matter should be referred.
- →Obtains needed background information before referring calls to the appropriate person; and uses independent judgment in referring, initiating, or disposing of inquiries and requests.
- →Arranges for personal interviews and receives applicants reporting for interviews.
- →Receives and processes all correspondence and documents transmitted through the Ch..t Nurses office for review, approval, and signature, establishing controls on certain items (to include performance appraisals, and awards).
- →Provides cross coverage for the Secretary, to the Associate Director for Patient Care Services during her absence.
- →ResponS1bkc! for reviewing all correspondence routed through the Chief Nurses Office to determine the specific service it is assigned to for appropriate response.
- →Exercises control over supervisors appointments with complete authority for commitments of time; establishing priorities at own discretion; setting up, rearranging, and when necessary, coordinating meetings withh staff offices.
- →Arranges for meeting space, speaker, and support arrangements for large conferences.
- →Makes appointments for the supervisor; cancels and accepts interviews; checks requirements for engagements; i.e., necessity for speech, etc.
- →Work Schedule: Monday - Friday 0800 - 1630 Compressed/Flexible: Telework: This position may be authorized for telework.
- →Telework eligibility will be discussed during the interview process.
- →Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 5540bcbf-39a4-4155-a8e2-27c94c209521
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