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Program Support Assistant (Credentialing)
Veterans Health Administration · Posted 4 days ago
On-site Indianapolis, IN $51K – $66K Apply by Sep 21, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The Program Support Assistant, Credentialing Specialist is assigned to the Credentialing & Privileging Office. Responsible for providing administrative, technical direction, and support to the credentialing operations. The Program Support Assistant, Credentialing Specialist is aligned to and supervised by the Credentialing & Privileging Manager. Responsible for the audit of all required credentials for authenticity and veracity in accordance with TJC standards & VHA policies and procedures.
What You'll Do
- →Major duties include, but are not limited to: Monitoring, for compliance and timely update, of expiration of time-limited credentials.
- →Serving as subject matter expert (SME) in the field of credentialing.
- →Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
- →Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
- →Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
- →Determining processes for coordination of incoming data and documents from a variety of sources.
- →Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
- →Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
- →Developing and providing routine and special reports as requested by the C&P manager/Analyst.
- →Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
- →Reconciling transactions and resolving discrepancies with Fiscal Service.
- →Performing other credentialing duties as assigned.
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Must be proficient in written and spoken English.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Benefits
- ★VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers.
- ★This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
- ★As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
- ★This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
- ★This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Personality Fit
Job ID: 8763dd1d-3a38-40c7-937e-9bb814547516
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