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Program Support Assistant (Connected Health)
Veterans Health Administration · Posted 5 days ago
On-site San Antonio, TX $45K – $59K Apply by Sep 18, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is located in the Health Informatics Service. Timely, effective communication with Veterans is critical to the mission of the VA. The incumbent maintains the administrative and technical functions of the Connected Health/Connected Care Program delivery by delegation of supervisor or designee. The incumbent collaborates with various care lines and providers using different types of modalities with the objectives of improving access and patient satisfaction.
What You'll Do
- →Duties may include but are not limited to: The Mobile Provider iPad Program and the Digital Divide Program are sponsored by the VHA Office of Connected Care (OCC).
- →The Mobile Provider iPad Program provides iPads to Clinicians to use in the day-to-day patient care activities.
- →The Digital Divide Program provides electronic devices to veterans in need, assisting them in communicating with their care providers; The incumbent is a point of contact for providers desiring to enroll in the Mobile Provider Program.
- →The incumbent is knowledgeable of OCC's rules governing eligibility for enrollment.
- →Assists providers to navigate the iPad request process.
- →The incumbent assists providers with initial device setup as well as problem solving/troubleshooting device issues; Incumbent maintains inventory of iPads issued to STX providers, tracks, and reports to Connected Health Coordinator when iPad Data Plans are due for renewal.
- →Works with providers who no longer desire or need an iPad follows proper protocol to return the devices to OCC; The incumbent works with stakeholders to provide device training to those patients enrolled in the OCC Telehealth and Digital Divide Programs.
- →The work involves preparing reports and presentation materials, managing, and responding to routine and recurring IT support needs, training, and office support needs within the Health Informatics Service line; Position will required travel to VA outreach and training events for coverage and will require irregular tour of duties to meet support needs.
- →Government Vehicle or Travel reimbursement will be requested when traveling beyond 50 miles of your base location.
- →Work Schedule: 7:30am - 4:00pm, Monday - Friday Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
- →This position may be authorized for telework.
- →Telework eligibility will be discussed during the interview process.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Program Support Assistant (Connected Health)/PD008230 Relocation/Recruitment Incentives: Not AuthorizedCritical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 78bd9b33-0dbe-47cb-bbe6-940f61991495
Posted via USAJobs