Job Listing
Program Specialist
Veterans Health Administration · Posted 1 days ago
On-site Durham, NC $53K – $84K Apply by Sep 24, 2026 Miscellaneous Administration And Program ENTJESTJ
Apply for this job → About the Role
This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), at the Durham VA Medical Center (DVAMC) in Durham, North Carolina, within the Office of Executive Director. The primary purpose of this position is to enhance the patient experience program.
What You'll Do
- →Duties include, but are not limited to: Reviews information to detect omissions or inconsistencies, ensuring data entry is always complete and accurate.
- →Provides supervisors and leaders with resources and re-training opportunities, based on facility scores, staff observations, practices, and patient issues.
- →Providing administrative support and developing instructional training informed by Veteran Signals and SHEP results.
- →Responsible for entering patient complaints and compliments into Patient Advocate data entry systems -such as the Patient Advocate Tracking System (PATS).
- →Reviews patient records and discusses clinical or administrative practices with staff when issues affecting patients' rights, comfort, or dignity are identified.
- →This position maintains records of all patient inquiries and produces categorized reports to track and analyze trends, identifying opportunities for healthcare improvement.
- →Develops and provides in-service education to raise staff awareness of patients' perspectives on the healthcare experience, creating instructional guidance based on survey findings to address and resolve trending issues.
- →Interfaces with other medical center personnel-including Prisoner of War (POW) and Women Veterans Coordinators-to resolve problems, assist with program planning, and identify areas for improvement.
- →Recommends changes to the Chief of Customer Service or the Patient Centered Care Steering Committee to reduce or eliminate adverse conditions.
- →Gathers surveys, organizes the resulting data and statistical outcomes, performs basic analysis on Medical Center Veteran Signals and SHEP scores, and generates various reports to highlight trends.
- →Prepares reports, establishes procedures for incoming data, organizes and maintains data, and assists in planning, reviewing, and reporting statistical results of program studies, as well as preparing program presentations and other instructional materials.
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →Work Schedule: Monday-Friday 7:00am-4:30pm Telework: Not Authorized Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job..
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: This position requires limited physical demands including walking, lifting light weight items such as books and paper, typing, filing, and using the computer.
- ✓The majority of the work is performed in a sedentary environment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: a53ee182-7d6b-4974-ad74-d2f127294013
Posted via USAJobs