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Program Specialist
Veterans Health Administration · Posted 7 days ago
On-site Dayton, OH $64K – $83K Apply by Sep 16, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ OperationsHealthcare
Apply for this job → About the Role
The incumbent supports the Telehealth Program in collaboration with the Facility Telehealth Coordinator, assisting with clinical and business functions and daily operations. Responsibilities include developing and applying telehealth modalities, improving access and satisfaction, collaborating with community/VA partners, analyzing program data, and supporting planning and implementation of telehealth projects. Provides quality service to staff and Veterans.
What You'll Do
- →Duties and responsibilities include but are not limited to: Administrative Operations/Management Assist the Facility Telehealth Coordinator (FTC) with day-to-day telehealth program operations.
- →Demonstrate leadership, experience, and innovative approaches to patient care management within the telehealth program.
- →Collaborate with the FTC on program planning, including needs assessment, data analysis, consult/order pathway development, clinic activations, and scheduling pathway planning.
- →Initiate and manage Master Telehealth Service Agreements (MTSA) and Telehealth Service Agreements (TSA) in the Telehealth Management Platform (TMP).
- →Develop and communicate Standard Operating Procedures (SOPs) for all new programs and provide responsive training and reviews to staff.
- →Serve as the facility TMP point of contact (POC), responsible for program oversight and building agreements.
- →Provide day-to-day assistance with the Virtual Medical Room (VMR)/Video on Demand (VOD), including provider and veteran training and troubleshooting.
- →Ensure the local Telehealth SharePoint site contains accurate, up-to-date resources for the telehealth team and staff.
- →Verify completion of telehealth training and manage user access in TMP per Office of Connected Care policy.
- →Assist FTC and Telehealth Technology Manager (TTM) in scheduling meetings, tracking appointments, and preparing meeting minutes.
- →Coordinate administrative operations with the FTC and provide coverage during their absence.
- →Collaborate and provide quality customer service to FTC, TTM, TCTs, AMSAs, line managers, staff, and Veterans.
- →Manage the Virtual Health Resource Center with the My HealtheVet Coordinator, ensuring daily operations are staffed and covered.
- →In the absence of the Telehealth Equipment Manager, perform telehealth equipment inventory, refresh processes, equipment procurements, and equipment transfers.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 807baf7d-ba64-41af-a1fd-02b2b20f59d6
Posted via USAJobs