Job Listing
Program Specialist
Veterans Health Administration · Posted 10 days ago
On-site Chicago, IL $69K – $90K Apply by Jul 6, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
This position of Program Specialist is located at the Jesse Brown VA Medical Center, Chicago, IL. The VHA Facility and is organizationally aligned under the Health Administration Service (HAS) Line. The primary purpose of this position is to provide oversight, support, evaluation and tailored training as it relates to all programs in HAS.
What You'll Do
- →The Program Specialist for PAS, Ensure quality frontline contact with patients and staff by setting the tone for perception concerning quality health services at the VA.
- →A high degree of tact and diplomacy is required when dealing with veterans.
- →A caring, compassionate, and sensitive manner is essential when explaining procedures to veterans and their family members both in person and via the telephone.
- →Major Duties : Assist in assigning and evaluating the work of the staff, resolve complex tasks/problems to ensure patient services are met.
- →Evaluation and training of new products, equipment, and systems; Identifying training needs; assist in making final decisions on personnel vacancy selections.
- →Assist in extracting and analyzing data to provide reports in support of performance evaluation measures to the section chief.
- →Incumbent must assist with clinic access contingency plan by adjusting appointment times, location, or date as needed.
- →Participates in all phases of training, developmental planning, implementation, and evaluation and serves as the point of contact for routine development and one-on-one training matters.
- →Develops facility training plans, as well as a monthly training calendar of the days, times, and locations of training programs for the facility scheduling staff and supervisors.
- →Assesses training and education efforts to determine the effectiveness of the training program while keeping abreast of any changes or updates to directives related to scheduling.
- →Serves on facility VISN-wide committees and represents HAS operations, providing information and assistance as needed.
- →Work Schedule: Full-time, Monday- Friday, 7:30am- 4:00pm Telework: This position is NOT telework accessible..
- →Position Description/PD#: 231450 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 10523d05-2180-4596-86f4-c0db6fe30261
Posted via USAJobs