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Program Specialist
Veterans Benefits Administration · Posted 11 days ago
Hybrid Columbia, SC $75K – $116K Apply by Sep 11, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
This position is in the Veterans Benefit Administration Regional Office, Fiduciary Hub. The employee serves as the quality review and training coordinator for the division. Responsible for analyzing data associated with national program reviews, work in progress (WIP) reviews and statistical and technical accuracy (STAR) reviews. Also conducts local quality assurance (QA) and training.
What You'll Do
- →Typical duties include, but are not limited to: Responsible for the propriety and technical sufficiency of Field Examination reports, final annual accounting, and correspondence to fiduciaries, and all other fiduciary related issues.
- →Performs quality reviews of completed actions to monitor individual performance data for Fid Hub employees.
- →Analyzes data that reflects quality levels to determine training needs of Fid Hub employees, from Field Examiners through clerical staff.
- →Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
- →Ensures all program requirements imposed by VA Central Office Fiduciary Service are met or implemented.
- →Performs quality reviews and develops local operating procedures for the team to supplement regulations and directives as needed.
- →Functions as an authoritative consultant on the technical aspects of fiduciary activities.
- →Provides management advisory services, including making planned, systematic studies of immediate and long-range training needs, Uses surveys, focus groups and similar tools to obtain feedback from employees, managers, and supervisors on training effectiveness.
- →Prepares the annual training plan and may prepare training outlines and lesson plans.
- →Utilizes technology in carrying out training programs.
- →Videotapes satellite training.
- →Computer assisted programs and computer enhanced presentations are developed for use throughout the Hub.
- →Develops methods for mentoring members of the team on the technical aspects of the job in a manner that addresses individual learning needs and effectively offers feedback to identify and correct deficient areas.
- →Advises the Fiduciary Hub Manager/Supervisor on all aspects of technical training policies, planning, review, and research as related to the Instructional System Design (ISD) methodology and VBA developed training packages.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Benefits
- ★Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
- ★Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.
- ★Decisions on requests for RA are made on a case-by-case basis.
- ★If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.
- ★You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
- ★To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
- ★(https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)
Personality Fit
Job ID: fa3dfe61-bc29-4f99-958e-11bd1cd0a18b
Posted via USAJobs