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Program Specialist
Veterans Benefits Administration · Posted 1 days ago
On-site New Orleans, LA $62K – $80K Apply by Jul 2, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
This position serves as a Program Specialist in the Veterans Benefits Administration, New Orleans, Louisiana Regional Office (RO), Veterans Service Center and located in the New Orleans office. This incumbent will actively assist the Veterans Service Center Manager (VSCM) and members for the VSC Management staff in high-level administrative support tasks and technical management of hearings to assist veteran clients.
What You'll Do
- →Typical duties include, but are not limited to: Provides administrative and technical support, practical aspects in the area personnel administration, data processing, file management, VSC Management staff spreadsheets, and scheduling to both the VSCM and VSC Management staff.
- →Directly influence the effectiveness and responsiveness of the office.
- →Performs a variety of duties related to researching and analyzing information to determine the status of significant issues, to assist the VSCM and the VSC management staff with the daily activity.
- →Provide effective administrative support for all facets of essential operations of the VSC, including coordination for internal and external office(s), and determines which organizational elements require the attention of management.
- →The incumbent serves as the primary contact and liaison for callers and visitors into the office, to ensure proper intake, aid, and refer issues that cannot be independently resolved.
- →Responds to a variety of telephone and written inquiries, including those regarding general procedures and policies of the VSC department.
- →Relieves VSCM of a multitude of details by independently coordinating, reviewing, and monitoring the effectiveness of administrative and procedures.
- →The incumbent must be sensitive to and cognizant of protocol with respect to requests for attendance and participation of various meetings, ceremonies, and events.
- →Fully assists with the logistics of a variety of VSC functions and events that require a VA presence.
- →Maintains an effective working relationship with internal and external staff.
- →Serves as timekeeper for the VSC employees, ensuring adherence to Federal and agency policy, and procedures.
- →Organizes and tracks the use of employee's leave with managers to ensure timecards are timely and accurately processed.
- →Records and verifies employee's use of leave without pay, compensation time, credit time, and other special types of leave.
- →Inputs, tracks, and generated Overtime request timely and accurately, based on VA policies in local systems.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
Job ID: cfcd6b25-1cb7-4b7f-8c6f-5edbdb4ea9a5
Posted via USAJobs