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Program Specialist
Veterans Benefits Administration · Posted 41 days ago
Hybrid Washington, DC $76K – $99K Apply by Aug 10, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
This position is in Education Service (EDU). The Service has department-wide responsibility for activities relating to administering VA educational assistance programs to Veterans, Service members, National Guard and Reserve members, and eligible dependents for their military service to the Nation.
What You'll Do
- →Specific duties include: Advises management on personnel management activities.
- →Makes recommendations relating to personnel policy issues and provides guidance to management on personnel management matters and problems.
- →Maintains relationships with the Baltimore Human Resource Center (HRC), Des Moines HRC, and HCS in areas of personnel recruiting, promotion, training, equal opportunity employment, disciplinary action, and performance evaluation.
- →Prepares written correspondence and documents.
- →Writes a variety of documents to include items for newsletters, responses to requests for information from employees and other customers, and provides guidance on regulations, policies, directives and applicable supplements.
- →Maintains general correspondence and files for the HRL staff, hard copy and electronic.
- →Manages the corporate email box and calendar including documenting and scheduling follow-up actions, reminders, etc., and ensuring inquiries, assignments and deadlines are addressed.
- →Takes care to give proper information regarding employment and not to disclose confidential information concerning employees.
- →Answers inquiries from applicants regarding such matters as the status of recruitment or classification requests, procedures for filing an application, receipt and disposition of applications, and general questions concerning federal employment, federal benefits, or benefit changes.
- →Coordinates the receipt of required documents from applicants.
- →Sends timely reminders, including all-employee emails to keep employees and leadership apprised of pay and benefits program resources, deadlines, and updates/changes.
- →Reviews daily online HR Policy guidance and OCHCO Bulletins and sends an email to the HR Program Manager with a summary of changed or updated guidance is found online.
- →Provides resources for eligibility requirements, effective dates, the enrollment process, and basic features (i.e., cost, coverage, time limits for filing, qualifying events, etc.).
- →Assists with new employee orientations.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓There is no education substitution for GS 12.
Personality Fit
Job ID: c733cb85-827c-421d-a176-60ac3542d5c7
Posted via USAJobs