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Program Specialist
Veterans Benefits Administration · Posted 50 days ago
Hybrid Las Vegas, NV $63K – $82K Apply by Aug 5, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
This position supports Vocational Rehabilitation & Employment staff assigned to supervise and assist participants of Chapter 31, U.S. Code Title 38 in all phases of the vocational rehabilitation program. The incumbent motivates and counsels individuals to utilize benefits and services available. Responds to telephone inquiries from claimants, their representatives, VR&E staff and other VA personnel and resolves issues which may include status of counseling and subsistence inquiries.
What You'll Do
- →Specific duties include: Supports the VRC and EC staff and provides assistance to veterans by: Acquiring Chapter 31 supplies for Veterans using the Government Purchase Card and performs voucher processing of Chapter 31 vendor invoices.
- →Collects supply requests, consolidated purchase requirements, and communicates purchasing needs to the Support Services Division or the entity responsible for making purchases.
- →Tracks supply spending in VR&E, conducts budget reconciliation, and reports findings to division management.
- →Approving or denying special service requests and preparing documents for services such as medical referrals, loan requests and tutor requests.
- →Resolves issues related to overpayment questions, class schedules, termination dates, remaining entitlement, training and accounts receivable.
- →Explains decisions rendered by the VRC or EC and advises clientele of appeal rights.
- →Responding to a variety of personal, telephone, and written inquires, including but not limited to status of counseling, case status, Chapter 31 awards, entitlement calculations, tuition, fees, books, supplies, subsistence and general procedures, and policies of the Division, as well as the Veterans Benefits Administration.
- →Receiving visitors to Regional Office, screening issues, and as appropriate, taking action to resolve problems.
- →Preparing certification lists for training facilities, preparing forms to authorize enrollment, preparing orientation to train document for each veteran and preparing case controls.
- →Reviews certification from school to insure veteran is properly enrolled.
- →Authorizes Chapter 31 subsistence awards.
- →Receives grades from schools and associates with proper Counseling, Evaluation, Rehabilitation (CER) folder and degree plan to determine if Veteran is achieving success in educational activities.
- →Prepares action documents for case manager.
- →Assists VRC and EC in maintaining supervisory schedules.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, you will be consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications.
- ✓You may submit unofficial transcripts when applying.
- ✓However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
Personality Fit
Job ID: 4697f28d-729b-4138-bd37-cddbf6fd04c7
Posted via USAJobs