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Program Specialist
Veterans Benefits Administration · Posted 11 days ago
On-site Columbia, SC $50K – $80K Apply by Jul 7, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
Incumbent carries out various aspects of rehabilitation and employment service case management which include: interviewing clients, employers, officials of training facilities, and other persons involved in the vocational rehabilitation process. This work activity comprises approximately 40% of the incumbent's time.
What You'll Do
- →Typical duties include, but are not limited to: Notifies claimants and other interested persons or organizations in layman terms relative to their rights and benefits, the submission of evidence, considered and all subsequent actions.
- →Prepares certification of eligibility for services.
- →Develops claims files and schedules appointments.
- →Prepares awards, stop payments, resume payments change of name notice, change of fiduciary notice and all adjustment actions on claims as required. process application, creating appropriate controls for action and initiating a general eligibility determination (GED) as appropriate.
- →Through the guidance of subject matter experts (SME), makes decisions regarding input of awards, EAAs, and other data into the master record.
- →Inputs the data timely and accurately and keeps supervisory personnel informed of any problems.
- →Must be able to audit benefits paid and due.
- →Writes replies explaining decisions in a manner that shows sensitivity, compassion, accuracy, completeness, and timeliness.
- →Received visitors and telephone calls from claimants, their representatives, staff and others on issues which include but are not limited to status of applications, subsistence allowance, services entitlement consumed, benefit pay inquiries, etc.
- →Maintains diaries, collects and analyzes data, and prepares recurring reports as directed by their direct chain of command.
- →Utilizes data analysis to identify areas of program weakness, then prepares spreadsheets, graphs , reports , and recommends courses of action to be taken to correct identified weakness.
- →Make determinations to establish a claim and evaluate evidence regarding eligibility for; Original and reopened basic eligibility issues for disallowances of claims and claims under other chapters such as 18,30,33,35,36 and 1606.
- →Administers participants beneficiary travel program, Coordinates travel arrangements, prepares travel vouchers, and maintains fiscal records.
- →Work with and conduct training for work-study, volunteers, and non-paid work experience trainees.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
- ✓All education claimed by applicants will be verified upon appointment.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Personality Fit
Job ID: 15f72c07-a99f-4a3e-b69c-259af3151130
Posted via USAJobs