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Program Specialist - Trainer
Veterans Health Administration · Posted 60 days ago
Hybrid San Antonio, TX $76K – $99K Apply by Jul 24, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
The Program Specialist (Trainer) develops and delivers training programs focused on enhancing customer and employee experiences within the organization. This role involves designing courses, using data-driven tools and metrics to measure success, and coordinating performance improvement initiatives. The trainer manages multiple projects, ensures effective training implementation, and collaborates with stakeholders to boost organizational efficiency.
What You'll Do
- →Knowledge of and experience in the application of theories, principles, practices, and techniques related to training and development as well as staff education interventions.
- →Develops overall training vision for experience initiatives for all staff throughout the health care system for the purpose of providing the most optimal experience for Veterans and employees.
- →Responsible for providing knowledge to staff on the components of SAIL and SHEP metrics and facilitate understanding of their individual impact on the measures.
- →Correlate staff roles to the actual Veteran experience and ultimately the SAIL and SHEP ratings and rankings.
- →Develops the Service training plan each fiscal year and the monthly training calendar of the days, times, and location of training programs for service.
- →Develops and modifies courses, sets training priorities, researches and recommends new or alternative training sources.
- →Develops and updates courses (including web-based) policies, guidelines, instructional methods, materials, etc., and provides instructions regarding on-line training methods.
- →Coordinates and implements lean management/performance improvement projects/initiatives based off patient and employee experience principles.
- →Adapts experience principles, practices, and processes to adhere to the principles, practices, and processes of lean management/performance improvement.
- →Knowledge and skill in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity.
- →Utilize the principles of Human-Centered Design into the training program and course design to incorporate appropriate viewpoints and experiences of the end users and those upon which the training will have an impact (Veterans).
- →Responsible for learning and mastering training in future initiatives in development by the Veterans Experience Office.
- →Frequent contact is required with employees at all levels of the health care system and across services regarding the development of programs, policies, and procedures.
- →Responsible for promotion of patient and employee experience principles that have been integrated with lean management/performance improvement throughout the health care system.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
Personality Fit
Job ID: ca6eae54-5112-41d1-a6cc-3d15b332ba52
Posted via USAJobs