Job Listing
Program Specialist- Congressional Liaison
Veterans Health Administration · Posted 7 days ago
Hybrid Lexington, KY $75K – $97K Apply by Jun 8, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
This position reports directly and provides full support to the Public Affairs Officer of the Lexington, KY VA Health Care System. The employee provides factual timely replies to inquiries from Members of Congress, their committees, and/or staff. The incumbent serves as the primary point of contact on individual cases that require expert advice, guidance, and resolution to the complex and unusual tasks.
What You'll Do
- →Duties include but are not limited to: Manages the facility VCCR process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements.
- →Transcribe concerns into the Patient Advocate Tracking System - Replacement (PATS-R) using clear and concise writing skills.
- →Assists patients in understanding the Clinical Appeal Process and how to proceed with a clinical appeal request for reconsideration.
- →Assists Service Level Advocates and front-line staff in resolving issues that occur at the point of service.
- →Provides assistance requested to ease the experience of the customer.
- →Provides information about the organization, its functions, and activities.
- →Receives, greets and directs callers over the telephone and in-person with precise clear instructions.
- →Provides excellent customer service via the telephone and face-to-face simultaneously and ensures customers are greeted with respect and dignity.
- →Represents the medical center management in safeguarding and ensuring ethical, statutory and constitutional rights of the patients.
- →Serves as the liaison between the Facility, patients, staff, and the community, ensuring Patient Rights and Responsibilities, advocacy, and services are available.
- →Identifies problem areas and develops methods to improve the functions of the program.
- →Reviews appropriate documentation and records, and discusses with personnel or witnesses regarding any practice that appears to violate the patient's rights.
- →Identifies and analyzes problems.
- →Uses sound reasoning to arrive at conclusions.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 82441210-c0a6-4b63-9d24-504cc3986da3
Posted via USAJobs