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Program Manager

Internal Revenue Service · Posted 1 days ago

Hybrid Chamblee, GA $126K – $197K Apply by Jun 18, 2026 Program Management ENTJESTJ Operations
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About the Role

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Customer Account Services Electronic Products and Services Support (EPSS) Operations Support REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

What You'll Do

  • Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
  • Oversee the revision of long range plans, goals and objectives for the work directed.
  • Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
  • Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
  • Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.
  • The following are the job specific duties of this position.
  • You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
  • Works with Taxpayer Services (TS) executives, Area Directors, and counterparts in other IRS Divisions in formulating new or revised policies for TS.
  • Develop overall objectives, strategies, actions and critical success factors for Policy.
  • Ensures that area plans and accomplishments are consistent with TS goals, schedules, and policies.
  • Conducts briefings and prepares comprehensive reports to keep top-level managers and leaders apprised of program plans and progress and to communicate findings and recommendations.
  • Prepares agency directives, IRM issuances, memoranda, TS policy statements, and other written guidelines and recommendations.
  • Makes recommendations for actions when adjustments or a difference course of action is necessary.
  • STANDARD POSITION DESCRIPTIONS (SPD): PD99336 Visit the IRS SPD Library to access the position descriptions.

Requirements

  • Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed).
  • Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
  • Tax Audit - The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns.
  • This audit may include up to 2 years of returns.
  • File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
  • ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S.
  • Department of Education.
  • For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
  • FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
  • You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
  • It is your responsibility to provide such evidence when applying.
  • Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
  • We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Benefits

  • As a current IRS employee, you know the great benefits we offer.
  • Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Personality Fit

This role is commonly a great fit for these MBTI types:

Job ID: 542af182-6f3a-4e52-97af-4704cc3a7c20

Posted via USAJobs

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