Job Listing
Program Manager
Citizenship and Immigration Services · Posted today
About the Role
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Program Manager for knowledge management, development, and training, you will oversee design, management, and evaluation of USCIS' appellate training and knowledge management programs and coordinate implementation of quality assurance program evaluations into the training programs.
What You'll Do
- →Builds and manages the agency’s appellate training, quality assurance, and knowledge management programs.
- →Assesses alignment of appellate training programs with current agency goals, policies, and laws, recommending updates and changes to those programs to maintain alignment with the agency’s policies and priorities.
- →Facilitates successful outcomes by connecting subject matter experts from the AAO and other USCIS program offices and directorates to ensure that the agency’s appellate needs are met and support its mission.
- →Creates and manages project plans for appellate trainings, document revisions, and quality assurance based on the agency’s appellate training needs and evaluates plans to improve effectiveness.
- →Provides expertise in managing virtual and in-person trainings to facilitate employee engagement and transference of skills.
- →Liaises with other training professionals in USCIS and DHS.
- →Oversees the implementation of training technology and other learning support systems for application, as well as the evaluation of the delivery of vendor training to ensure learning objectives are met.
Requirements
- ✓Conditions of Employment: You must be a U.S.
- ✓Citizen or U.S.
- ✓Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S.
- ✓Citizenship and Immigration Services.
- ✓This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S.
- ✓Federal or Military employee serving overseas.
- ✓Probationary Period: You may be required to serve a probationary period of 1 year.
- ✓EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.
- ✓Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S.
- ✓Office of Personnel Management guidance and U.S.
- ✓Office of Management and Budget plans and policies concerning hiring.
- ✓These authorities are subject to change.
- ✓Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
- ✓Common definitions for hiring terms found in this announcement.
Benefits
- ★DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
- ★Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
- ★DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
- ★For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
- ★The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.
- ★In accordance with 5 U.S.
- ★Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.
- ★Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk.
Personality Fit
Job ID: 58aea219-5d5f-4cf3-833c-828e9faec5f5
Posted via USAJobs