Job Listing
Pharmacy Technician
Veterans Health Administration · Posted 1 days ago
RemoteUnited States$61K – $79KApply by Jun 8, 2026Pharmacy TechnicianISFJCustomer SuccessHealthcareTrades
Apply for this job →About the Role
The incumbent serves as a Pharmacy Technician in a VISN Clinical Contact Center (CCC) as part of an interdisciplinary healthcare team. The Pharmacy CCC Technician will provide and support administrative and clinical activities as assigned. All assigned clinical activities and functions shall be completed in accordance with approved pharmacy protocols.
What You'll Do
- →Routinely reviews computer medication profiles for therapeutic duplication, prescription non- compliance and allergies/drug reactions.
- →Transfers identified patients to a Pharmacist or supervisor, for further evaluation, if needed.
- →Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner.
- →Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests.
- →Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or Electronic Health Record.
- →Professionally handles issues escalated from team members and follows guidelines to address the issue appropriately.
- →Actively and diligently treats all Veterans with respect and utmost dignity.
- →Seeks to solve Veteran's concerns at first contact.
- →When required, refers to other VA resources to assist in the resolution process.
- →Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution Maintains National Pharmacy Technician Certification.
- →Leads the training of new staff.
- →Provides training and encouragement for team members not meeting organizational goals.
- →The incumbent proactively monitors call volume and clinical care staff performance through ACD metrics to identify personnel that may require further development and to determine where resources are needed.
- →Participates in continuous daily improvement and VISN CCC initiatives.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 82efdb1f-3623-4838-bb91-972cb1c3bc92
Posted via USAJobs