Job Listing
Pharmacy Technician
Veterans Health Administration · Posted 17 days ago
About the Role
This position is for a certified pharmacy technician at the full performance level GS-7 at the Birmingham VA Healthcare System. Pharmacy technicians at this grade level are nationally certified by PTCB or ExCPT and can work autonomously, using independent judgement to perform a full range of duties.
What You'll Do
- →Assists patients entering the outpatient pharmacy waiting area to facilitate timely and accurate delivery of prescriptions medication.
- →Provides patient education on the medication refill process, the use of automated telephone system, the use of the internet refill system and general information on outpatient pharmacy process to ensure patient centered program.
- →Follows-through on all prescription problems promptly in person or by phone or CPRS progress note to the provider to avoid patients being out of medications.
- →This may include coordinating overnight deliveries to veterans who need medication immediately.
- →Assists other technicians in scanning refill documents mailed in by patients on a daily basis as required as well as requests made in person by veterans.
- →Reviews unopened returned FedEx, UPS or US Postal Service mail returned as undeliverable as required.
- →Monitors the Audio FAX telephone refill and MyHealtheVet Internet refill systems routinely to assure continuous operation.
- →Treats all patient contacts with respect and diligence.
- →Seeks to solve patient problems including referring to other VA resources when needed.
- →Resolves patient issues in a timely and caring manner at all times.
- →Assists the pharmacist supervisor with compilation of data for workload statistics and analysis to detect problems with outpatient pharmacy prescription pick-up process.
- →Assists in data collection and analysis of the any and all patient care survey for reviewing patient satisfaction.
- →Interacts with Patient Care Advocates as appropriate to meet the needs of the veterans.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 63ce932a-b8f4-4ab2-b511-4ce868658cfd
Posted via USAJobs