Job Listing
Pharmacy Technician-Clinical Contact Center
Veterans Health Administration · Posted 3 days ago
RemoteUnited States$68K – $89KApply by May 28, 2026Pharmacy TechnicianISFJCustomer SuccessHealthcareTrades
Apply for this job →About the Role
Employees serving as a Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center are part of an interdisciplinary healthcare team. All assigned clinical activities and functions will be completed in accordance with approved pharmacy protocols.
What You'll Do
- →Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance, allergies, and drug interactions.
- →Seeks assistance with identified individuals from a Clinical Pharmacist or supervisor for further evaluation, if needed.
- →Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly, and in a timely manner.
- →Uses approved VISN Clinical Contact Center Pharmacy protocols when appropriate to satisfy patient medication requests.
- →Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (EHR) to include, but not limited to, what was requested, what action was taken, and any other information which may be pertinent during future research.
- →Assists in the documentation of medication variances.
- →Assists in training for lower graded technicians and technician students.
- →Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs.
- →Performs all duties of lower graded technicians, if required Actively and diligently treats all Veterans with respect and utmost dignity.
- →Seeks to solve Veteran's concerns at first contact.
- →When required, refers to other VA resources to assist in the resolution process.
- →Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution.
- →Seeks assistance from designated Lead Technician, a pharmacist or supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful.
- →Follows applicable regulations and instructions regarding access to computerized files.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 0aeffe02-16ff-4899-be87-a402df06f2c1
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