Job Listing
Patient Services Assistant (OA)
Veterans Health Administration · Posted 14 days ago
Hybrid Cleveland, OH $47K – $62K Apply by Sep 14, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Healthcare
Apply for this job → About the Role
The VA Northeast Ohio Healthcare System is recruiting for Patient Services Assistant. The Patient Services Assistant will function in Patient Care Administrative Service (PCAS) , Ambulatory Care & Processing (AC&P) Section under Eligibility & Enrollment.
What You'll Do
- →The incumbent provides Clerical support and performs a segment of evaluative work of an administrative function to determine patient eligibility and benefits for medical care and treatment for all inpatient and outpatient services.
- →The incumbent is responsible for the administrative functions associated with patient funds for Decedent Affairs.
- →Additionally, the incumbent is responsible for the establishment and determination of patient's burial eligibility; as well as the coordination of scheduled burials for eligible Veterans.
- →Other duties may include but are not limited to: Receives and processes applicants for admission and outpatient treatment.
- →Responds to technical questions regarding patients' rights, responsibilities, and medical eligibility for care.
- →Interprets and applies all Federal, State and local laws guidelines, regulations, and medical center policies relative to patient funds, decedent affairs, and beneficiary travel activities.
- →Coordinates the release of patient remains to funeral directors and ensures appropriative documentation accompanies the remains Reconciles deposits and cash disbursements with agent cashier.
- →Informs ineligible veterans of their right to appeal the decision.
- →Completes applications for inpatient and outpatient care.
- →Maintains control records for all deposits and disbursements.
- →Provides beneficiary information to the deceased patient's next of kin.
- →Advise patients, their families, and agency employees, on entitlement to benefits.
- →Interpret admission and outpatient policies to patients, their families, agency employees, and veteran's organizations.
- →Coordinates primary care team assignments for eligible veterans, monitoring the patient data base information to determine applicable co-payments for medical care and medications.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 166be214-ff5c-4f08-86f7-fd5b83a7c9e4
Posted via USAJobs