Job Listing
Patient Representative
Veterans Health Administration · Posted 1 days ago
HybridBay Pines, FL$62K – $97KApply by May 27, 2026Miscellaneous Administration And ProgramENTJESFJESTJISTJ
Apply for this job →About the Role
The Patient Representative is primarily responsible for complaint resolution with service recovery, receiving compliments, working with Service Level Advocates to help resolve issues and concerns and communicating with patients about their experiences of care. Works exclusively in the Patient Advocate Tracking System (PATS-R).Collaborating with other facility staff in the creation, development, and implementation of initiatives and actions that improve the patient experience throughout the VAMC.
What You'll Do
- →Primary Duties include but are not limited to: Collaborates with facility staff in the creation, development, and implementation of initiatives and actions that improve the patient experience.
- →Serves as the liaison between the facility, patients, staff, and the community to ensure Patient Rights and Responsibilities and advocacy services are available.
- →Assists patients in understanding their rights, in addition to, their responsibilities.
- →Explains a variety of government laws, directives, and policies to individuals of varying levels of educational and cultural backgrounds.
- →Communicates patients' concerns, opinions, and needs to appropriate staff and management.
- →Communicates trends to facility leadership to help drive system improvements.
- →Presents patient issue data and patient inquiry trends at meetings and/or to committees.
- →Explores all avenues, crossing all lines of authority and responsibility within a medical facility, in order to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution.
- →Facilitates resolution to problems beyond the capability of front-line staff.
- →Resolves difficult and complex patient complaints.
- →Identifies the elements of clinical or administrative practices that contribute to or create an atmosphere for patient dissatisfaction.
- →Participates in resolution of system problems by presenting the patient's perspective of the problem and the desired resolution.
- →Identifies training needs for front-line staff in resolving issues on first contact.
- →Reviews and interprets information contained in medical and administrative records.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 5a830675-60c7-446f-8742-a266c0421949
Posted via USAJobs