Job Listing
Patient Representative (Facility Patient Advocate)
Veterans Health Administration · Posted 1 days ago
About the Role
The Southern Arizona Veterans Affairs Health Care System, Education and Learning Resources service, is currently recruiting for one a Patient Representative who covers a variety of difficult and/or complex patient concerns, issues, and contacts for the facility with the goal of providing resolution.
What You'll Do
- →Preferred Experience: Prior Experience in 1.
- →Customer Service 2.
- →Conflict Management 3.
- →Knowledge of the Patient Advocate Tracking System 4.
- →Knowledge of CPRS and JLV Duties include but are not limited to: Contact members of the hospital staff at all levels concerning any matter or problem relating to patient care that has not been resolved by other services and seeks a resolution, whenever possible; within the full resources of the medical center and VA system.
- →Explores all avenues, crossing all lines of authority and responsibility within the medical center, in order to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution.
- →Identify existing or potential problem areas and suggests solutions or alternatives to existing procedures Which contribute to these problems.
- →Resolve the most difficult and complex problems, expedites services, and Implements necessary corrective measures within established facility policies.
- →Reviews files and records, and discusses with personnel or witnesses any practice that appears to violate patient's rights or which causes unnecessary discomfort or embarrassment to patients, their families, or the health care facility and reports such findings with recommendations for improvements to the facility Director and/or top management team.
- →Serve as a staff member directly supporting the top management team responsible for the planning; organization, development, direction and evaluation of medical center administration, Ensure that national VA patient advocacy program requirements are met by collecting, analyzing, and evaluating relevant data; and preparing meaningful reports based on that data.
- →Serve as an advocate for patients throughout the facility.
- →Receive and listen to complaints and grievances from patients or from individuals on behalf of patients.
- →Makes inquiries into patient complaints; initiates action or changes necessary to correct problem situations, and reports on corrective measures taken.
- →Act as an advocate for patients to resolve problems.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 650f42ae-682b-4b37-8690-ef3b273d3aeb
Posted via USAJobs