Job Listing
Patient Relations Assistant
Veterans Health Administration · Posted 57 days ago
On-site Millington, TN $36K – $53K Apply by Jul 30, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
This position serves as the Customer Service Ambassador/Patient Transporter, assigned to the Veteran Experience Office at Millington, TN . VA Community-Based Outpatient Clinic. The incumbent works under the direction of the Customer Service Ambassador/Patient Transport Supervisor, Deputy Chief of Veteran Experience and reports to the Deputy Chief of Veteran Experience.
What You'll Do
- →Major duties include, but not limited to: Carries out all day-to-day operations of the Customer Service/Patient Transport program, to include a wide range of requests from patients, visitors, and staff.- Incumbent assists patients, visitors, and staff throughout the facility while continuously implementing regulatory guidelines at the direction of the supervisor.
- →Greets all Veterans, visitors and staff with a smile and respect.
- →Promotes a culture of caring and positive first impression, determine Veterans and/or visitors' needs and respond to those needs in a timely manner.
- →Responds to questions and concerns by providing clear answers and/or escorting individuals to the information desk, Service Level Advocates, Veterans Service Officer, or appropriate department for a warm hand-off, as appropriate.
- →Incumbent will carry out duties in assigned areas to include entrances, hallways, waiting areas, and reception areas, as assigned.
- →Facilitates the dispatching of requests from clinics, wards, administrative offices and patients or visitors via telephone, radio, and other electronic communication systems.
- →Assists with programs outside of the Customer Service/Patient Transport Program.
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →Work Schedule: Monday - Friday; 7:30am - 4:00pm Telework: Not Authorized Virtual: This is not a virtual position.
- →Position Description/PD#: Patient Relations Assistant/PD50504A and PD50503A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 8ad59dd9-bf91-4e4d-b715-d911ea463af5
Posted via USAJobs