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Patient Relations Assistant
Veterans Health Administration · Posted 41 days ago
On-site Long Beach, CA $42K – $62K Apply by Aug 19, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The primary purpose of this position is to perform a variety of clinical support functions. The incumbent performs a range of administrative, recordkeeping, and customer service support duties that require judgment, planning, and problem-solving. Welcome to VA Long Beach Tibor Rubin - History
What You'll Do
- →May perform the following duties and responsibilities: Assist patients in getting into and/or out of their vehicles, loading and unloading patient wheelchairs as necessary.
- →Assist with opening and/or closing of patient wheelchairs as well as making other equipment available to the patient, such as walkers and other ambulating devices.
- →Serve as a Transporter who is easily recognized, provides information and/or guidance, helps ensure safety with assistance when needed, displays brand consistency, and alleviates patient complaints.
- →Support the medical floor/units in transporting labs, urgent STAT labs to help facilitate care in Code Blues, and Rapid responses team.
- →Assist with office emergencies to resolve situations requiring expertise in determining methods to use and approaches to be taken based on the patient circumstances.
- →Collaborate with the Patient Experience Team to resolve problems or expedite service within established Health Care System policies, procedures, and clinical practice guidelines.
- →Assist patient with understanding the patient's bill of rights.
- →Serve as a Transporter who is easily recognized, provides information and/or guidance, helps ensure safety with assistance when needed, displays brand consistency, and alleviates patient complaints.
- →Assist Nursing Service and Pharmacy Service regarding the transportation of discharging patients by picking up non-narcotic medications from the pharmacy, picking up any assistive equipment that patient needs at discharge (i.e., wheelchair, walker, etc.) and transporting.
- →Assist the public relations program in increasing community and/or Veteran awareness of the Health Care System and will help patients register for My Healthy Vet.
- →Recognize and/or institutes appropriate action in emergency situations such as performing CPR, Heimlich maneuver for choking, seizure precautions, safety during seizures, emergency first aid and Implement facility fall prevention guidelines.
- →Serve as a Greeter, working with mentoring other volunteer Greeters, to provide a consistent, exceptional experience that builds the trust and confidence of Veterans and their families.
- →Other duties as assigned.
- →Work Schedule: Variable Position Description Title/PD#: Patient Relations Assistant/PD14899A and PD14098A Physical Requirements: The regular and recurring work of the position involves extensive walking, standing, and bending, and lifting, up to 50 pounds.
Requirements
- ✓You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 A complete application package; including Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan.
- ✓Resumes longer than two pages will result in ineligibility for further consideration for the position.
- ✓USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job.
- ✓Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying.
- ✓VA is unable to make assumptions about qualifications if not clearly listed.
- ✓Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.
- ✓Your resume must be 5MB or less.
- ✓We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 0470445d-e908-4207-96d1-1cc9a092d0cd
Posted via USAJobs