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Operations Support Specialist
Citizenship and Immigration Services · Posted 12 days ago
Hybrid New York, NY $73K – $95K Apply by Sep 8, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ OperationsCustomer Success
Apply for this job → About the Role
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will assist management in administering a variety of programs, policies and procedures, provide advice, guidance, and instruction concerning administrative programs that include complex and sensitive issues, and provide excellent customer service.
What You'll Do
- →As a participant in the Pathways Recent Graduates Program, you will receive both formal and on-the-job training to develop the required knowledge and skill to successfully perform the responsibilities of the position.
- →Serve as a liaison and consultative link with Headquarters Program Offices for Property, Human Resources, Budget and similar administrative programs.
- →Develop, implement, interpret, and advise on administrative requirements.
- →Prepare project papers and staff reports and organize and deliver briefings to managers to promote understanding and acceptance of findings and recommendations.
- →Review newly issued regulations or directives to ascertain their impact on program areas.
- →Conduct extensive research and analysis on administrative projects to gather and analyze relevant data, develop options, make recommendations, and provide comprehensive reports.
- →Monitor administrative activities and prepares a variety of reports utilizing various automated systems.
- →Analyze and evaluate effectiveness of complex and substantive management support and administrative systems, programs, and processes.
- →Participate in planning and development of business strategies and recommends internal procedural changes.
Requirements
- ✓Pathways Participant Agreement: All Pathways Participants are required to sign the Pathways Program Participant Agreement which outlines program requirements and non-competitive conversion eligibility.
- ✓Conditions of Employment: You must be a U.S.
- ✓Citizen or U.S.
- ✓Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S.
- ✓Citizenship and Immigration Services.
- ✓This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S.
- ✓Federal or Military employee serving overseas.
- ✓Trial Period: The duration of a Pathways appointment under Sch D is a trial period.
- ✓This is a Recent Graduate position in the Pathways Program.
- ✓Selected individuals are placed in a dynamic one year developmental program in the excepted service designed to lead to a civil service career in the Federal government.
- ✓At the successful conclusion of this program, the agency may non-competitively convert individuals to a term or permanent position in the competitive service.
- ✓Conversion to a Federal competitive service position will be at the discretion of the agency and is neither guaranteed nor implied.
- ✓RECENT GRADUATE PROGRAM ELIGIBILITY To meet the Program requirements, you must have obtained a qualifying degree to include an Associates, Bachelor's, Master's, Professional, Doctorate, OR obtained a Vocational, Technical degree or certificate from a qualifying educational institution, within the previous two years.
- ✓Veterans who were precluded from applying due to their military service obligation, begin their two year eligibility period upon release or discharge from active duty.
Benefits
- ★DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
- ★Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
- ★DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
- ★For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
Personality Fit
Job ID: 2bf54bfa-020f-42d2-8e85-6a56cd3623c7
Posted via USAJobs