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Operations Center Technician
Federal Bureau of Investigation · Posted 57 days ago
On-site Anchorage, AK $43K – $62K Apply by Aug 3, 2026 General Telecommunications ENTJESFJESTJISTJ OperationsTrades
Apply for this job → About the Role
At the Federal Bureau of Investigation (FBI), Operations Center Technicians (OCTs) apply their communication and technological skills to gather and prioritize information as it relates to emergency and non-emergency situations. OCTs serve as key members of the FBI's Field Office Operations Centers and provide data collection support and critical communication during high-risk situations.
What You'll Do
- →Conducts complicated searches on multiple databases and systems to locate data and analyze information.
- →Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
- →Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
- →Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
- →Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
- →Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
Requirements
- ✓Must be a U.S. citizen.
- ✓Must be able to obtain a Top Secret-SCI clearance.
- ✓Some travel may be required.
- ✓All degrees must be from an accredited college or university.
- ✓Education may be substituted for specialized experience as follows: GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education.
- ✓Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.
- ✓GS-8: Education may not be substituted for specialized experience at this grade level.
- ✓Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.
Personality Fit
Job ID: fc9c6fa3-536e-4e49-b6e9-b4f9d0960c12
Posted via USAJobs