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MWR Front Desk Associate
Commander, Navy Installations Command · Posted 42 days ago
On-site Point Mugu, CA $42K Apply by Jun 3, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ OperationsTransportation
Apply for this job → About the Role
This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Naval Base Ventura County. The incumbent performs front desk and/or reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include RV Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.
What You'll Do
- →Duties include but are not limited to: Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
- →Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
- →Provides guests with their room key or card.
- →Provides assistance in handling customer complaints, involving management as necessary.
- →Receives requests and processes reservations within established guidelines.
- →When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
- →Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
- →Receives and is accountable for a change fund.
- →Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
- →Ensures guest security and privacy is maintained at all times.
- →Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions.
- →Inventories all keys and any other supplies or amenities maintained at the front desk.
- →Keeps the front desk and lobby area clean and neat.
- →Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
Personality Fit
Job ID: a3880341-89c5-4232-8645-4f89efce6003
Posted via USAJobs