Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Washington, DC $42K – $69K Apply by Jun 12, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The incumbent serves as a Medical Support Assistant (MSA) organizationally aligned with the Office of Assistant Director, Community Based Outpatient Clinics to the CBOC Supervisory Medical Support Assistant (SMSA). The Medical Support Assistant (MSA) is located within a Washington DC VA Medical Center (DC VAMC) and/or in the Community-Based Outpatient Clinic (CBOC).
What You'll Do
- →The work of a Medical Support Assistant (MSA) impacts the administrative aspects of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing, scheduling Recall Reminders, return to clinic orders, and customer service.
- →Incumbent is responsible for bed transfers/assignments, initial response to call lights, and initiating code calls.
- →MSAs are responsible for assuring those various aspects of staffing, training, compliance, reporting and quality assurance are met.
- →These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image.
- →MSA's play an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue and data validation issues.
- →Ability to work independently, setting priorities, and coordinate work.
- →Knowledge of basic medical terminology.
- →Ability to communicate effectively and professionally with persons of all educational backgrounds.
- →Acts as a receptionist for the DC VA Medical Center Community Based Outpatient Care (CBOC) processing incoming and outgoing telephone calls, recording messages from Veterans, family members, in-house clinics, community clinics, transportation etc.
- →Directs telephone calls and visitors and communicates information appropriately.
- →Processes physicians' orders by identifying priority of STAT and routine orders and takes appropriate action by notifying personnel or services responsible.
- →Seeks clarification of orders when appropriate.
- →Promptly and accurately initiates and checks on status of referrals, lab, and imaging procedures.
- →Makes numerous calls each day to coordinate information and actions relating to patient care and services.
Requirements
- ✓RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g.
- ✓June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) ----------------------------------------------------------------------------------------------------------------------------------- You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: fe02f3b2-6234-4da2-920c-16eaf8726d86
Posted via USAJobs