Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 62 days ago
On-site Little Rock, AR $36K – $53K Apply by Jul 30, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
This Medical Support Assistant (MSA) position is in the Clinical Contact Center with the Central Arkansas Veterans Healthcare System (CAVHS) located in Little Rock, Arkansas and North Little Rock, Arkansas.
What You'll Do
- →Total Rewards of a Allied Health Professional The Medical Support Assistant works at the Eugene J.
- →Towbin Healthcare Center in the Clinical Contact Center (CCC) in North Little Rock, Arkansas.
- →The duties of the Medical Support Assistant may include but are not limited to: Provides administrative support across interprofessional clinics and determines the needs of the Veteran/caregiver.
- →Works collaboratively with the CCC team in resolution or direction of calls via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
- →Answers telephones, secure messages, chat messages, greets patients, and relays messages to appropriate staff inside or outside of the VISN Clinical Contact Center.
- →Interprets and verifies provider orders in accordance with VHA national scheduling guidelines.
- →Schedules, cancels, reschedules patient appointments, and/or consults.
- →Enters no-show information.
- →Monitors appointment requests from multiple electronic sources.
- →Gathers and obtains medical information from patients.
- →Processes medical refill requests.
- →Review electronic health records, and obtains medical records.
- →Participates in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC.
- →Monitors outpatient appointments in areas of responsibility.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment medical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: fa6f16d2-fe50-4c29-ad93-f3cb3966f17a
Posted via USAJobs