Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 10 days ago
On-site Iron Mountain, MI $36K – $58K Apply by Jul 1, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The incumbent serves as a Medical Support Assistant (MSA) in the VA Community Care Department at the Oscar G. Johnson VA Medical Center. The MSA is responsible for a range of duties related to telephone support and management, scanning, and receiving and processing of all mail.
What You'll Do
- →This position serves as a Medical Support Assistant (MSA) in the VA Community Care Department at the Oscar G.
- →Johnson VA Medical Center.
- →The MSA is responsible for a range of duties related to telephone support and management, consult tracking, scanning, and receiving and processing of all mail.
- →Incumbent Addresses all incoming calls to obtain sufficient information to obtain primary need and assist the patient in obtaining answers to their questions regarding Community Care Consults.
- →Queries patient as to current address and phone number, updating information as needed.
- →Interprets information to make the appropriate referrals to other responsible personnel when the matter is outside of employee's scope of assignment.
- →Receiving and processing all mail (incoming and outgoing) received in the VA Community Care Department.
- →Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened and sorted into established categories for proper processing: Accurately and efficiently reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
- →Views and sorts medical documentation and indexes to the correct Veteran by either scanning records to the Veteran's chart or properly directs to the Patient Administrative Service for scanning.
- →Assists in training new employees and in updating procedures with experienced employees.
- →Assists in requesting records from vendors to complete VA Community Care consult closure metrics.
- →Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.
- →Demonstrates ability to effectively communicate both orally and in writing.
- →Consistently communicates with and assists customers and staff in a courteous and professional manner.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: e635ca2a-7119-49a7-a6df-f01318aed4c1
Posted via USAJobs