Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 7 days ago
On-site Fayetteville, NC $46K – $60K Apply by Sep 14, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
Medical Support Assistants at grade GS-5 are responsible for all duties required in the coordination of patient care, performing a full range of duties related to scheduling and patient flow within an interdisciplinary coordinated care delivery model.
What You'll Do
- →The mission essential incumbent(s) is responsible for assuring accurate, complete, and timely appointment management and the coordination of all administrative information between the professional staff and the patient.
- →The incumbent(s) provides essential administrative clinic management and scheduling support to Physicians, Physician's Assistants, Advanced Registered Nurse Practitioners, Nurses, Dietitians, Social Workers, and other administrative and professional staff throughout the service area.
- →The outpatient program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments, diagnostic and medical procedures for multiple clinical services.
- →The mission essential incumbent(s) must provide excellent customer service and must adhere to VA local, National and Service policies and procedures.
- →This mission essential position of an MSA at this grade level must possess a degree of customer service i.e., tact, poise, diplomacy must be used in dealing with Veterans F2F who may have multiple health problems and may be frustrated with the diagnosis process.
- →A caring, compassionate and sensitive manner is essential when explaining VA procedures to the Veteran and family members in a F2F environment.
- →This mission essential position of an MSAs must work in a multi-screen computer environment and must be able to use VistA and Computerized Patient Record System (CPRS) screens bilaterally.
- →(Example: when a consult is received, the patient's information is displayed in VistA.) The incumbent should be able to access CPRS on a separate screen, go to the consult, sign off on the electronic signature and book the appointment.
- →MSAs must assure that providers or techs have ordered labs and x-rays so the appropriate appointment may be made.
- →MSA must be proficient in typing, possessing speed, accuracy, and proper grammar, due to the significant amount of documentation.
- →Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: d56d28a6-4a5b-4256-acc5-fe4d44b1be21
Posted via USAJobs