Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Long Beach, CA $50K – $66K Apply by Oct 9, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The Long Beach VA Health Care System is seeking a candidate to fill a Medical Support Assistant vacancy within the Nursing, Geriatrics and Extended Care. The ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments. Welcome to VA Long Beach Tibor Rubin - History
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo MAJOR DUTIES: Perform Receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients.
- →Maintain appointment schedules for one or more outpatient clinics Assist with clinic access contingency plans by adjusting appointment times, locations, or dates.
- →Advises clinical staff on current administrative processes.
- →Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Monitoring both inpatient and outpatient appointments in areas of responsibility.
- →Verifying and updating demographics and insurance information when patients check-in for appointments.
- →Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility [status] (i.e., TRICARE, sharing agreements, [collaterals, research patient, VA employee], etc.).
- →Work Schedule: Full-time, Monday-Friday, 8:00 am-4:30 pm Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #:000000 Relocation/Recruitment Incentives: Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: c9a7e8e5-a534-4e4e-85d7-e6c9265fd7ae
Posted via USAJobs