Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
**The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.** Performs duties related to the receipt, intake and indexing of health and administrative information. MSA's will interface with personal computer applications as well as numerous Vista applications. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
What You'll Do
- →IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026.
- →Qualified applicants will be considered and referred as vacancies become available.
- →This announcement may close without advanced notice.
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Incumbent is responsible for providing advisory and technical assistance to Veterans and beneficiaries who come to the medical center seeking medical care, experiencing problems or requesting information.
- →The incumbent is also responsible for coordinating all admin activity in the immediate area and to provide support and assistance to the staff.
- →The duties of a Medical Support Assistant may include, but are not limited to: First line customer service representative.
- →Greet and provide guidance to stakeholder at the outpatient clinics and hospital.
- →Medical Support Assistant is responsible for the processing of hospital admissions, clinic appointments, registration of patients entering workload data and validation.
- →Assists with managing consults, recall reminders, view alerts, mod sheets and encounters for assigned specialty clinics.
- →Performs duties to capture increase through Insurance Capture Buffer (ICB), Patient Check-IN (PCI), Consult Toolbox, Consult Tracking Manager (CTM+), My HealtheVet (in-person authentication/secure messaging), patient updates and demographic changes.
- →Ensure all consults are resolved within seven days and encounters are resolved daily.
- →Each section will be responsible for providing guidance on scheduling within their section.
- →Assists both the Veteran and appropriate professional staff in coordinating scheduled procedures and return appointments.
- →Schedules appointments and provides information regarding unit, clinic and hospital policies, procedures and locations to patients, family members, staff, etc., or refers to other resources for difficult questions or concerns.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application.
Benefits
- ★Total Rewards of a Allied Health Professional
Personality Fit
Job ID: c82b5e62-fa63-460c-8f8b-11696a3294f7
Posted via USAJobs