Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 11 days ago
Hybrid Minneapolis, MN $39K – $63K Apply by Sep 14, 2026 Medical Support Assistance ISFJISTJ OperationsHealthcare
Apply for this job → About the Role
This position provides medical administrative support to the Nutrition and Food Services department of the Minneapolis VA Health Care System and is an integral member of the clinic team to effectively carry out day to day administrative operations of the clinics. The Medical Support Assistant is responsible for accurate appointment management and the coordination of all administrative information between the professional staff, patient caregiver and/or representative.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include, but are not limited to: Performs receptionist, customer service, and administrative duties for proper and timely treatment of patients.
- →Demonstrates substantial skill in planning, organizing, problem solving, and decision making.
- →Maintain appointment schedules for one or more outpatient clinics.
- →Demonstrates high level of oral and written communication skills.
- →Administrative support to our clinical colleagues in care of our Veterans.
- →Utilizing patient data systems.
- →Scheduling, rescheduling and cancellation of appointments for ingoing and outgoing customers and communication.
- →Appointment check in/out, verification of provider orders, recall reminders, manual and electronica data entry and reviewing/updating patient demographics and insurance verification.
- →Inbound and outbound phone calls.
- →Determine nature of requests and provide information desired using privacy rules and established clinic processes.
- →Requests medical records from community healthcare facilities, schedules consultation appointments, special procedures, etc. to coordinate care.
- →Contacting new patients for appointment reminders, no shows, recall reminders and if necessary enters notes into CPRS and removes them from recall.
- →Interpret and communicate requirements of the VHA Scheduling Directives and policies.
- →Daily review of return to clinic and recall delinquency list.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: b928b761-5f5e-4011-b9be-b42e526f244c
Posted via USAJobs