Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 61 days ago
On-site San Francisco, CA $47K – $76K Apply by Jul 29, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Medical Support Assistants must provide excellent customer service and adhere to VA local, National, and Service policies and procedures. The incumbent must maintain confidentiality agreements, abide by HIPAA laws, always follow the code conduct and exhibit ethical decision making and conduct. Employee must complete and adhere to necessary annual VHA training requirements.
What You'll Do
- →Functions or Scope of Practice.
- →Incumbent serves in an administrative support capacity and assists both the veteran and the professional staff in coordinating scheduled procedures and follow-up appointments.
- →Promotes a positive image of the Medical Center with emphasis on customer service by treating patients, visitors, co-workers and medical center personnel with courtesy and respect responding to customer's needs in a positive and efficient manner.
- →Scans designated forms into Computerized Patient Records (CPRS) using a range of form specific settings.
- →Index scanned images accurately with appropriate assignment of patient's name, document date, and title of document.
- →Incumbent assists in advising staff, and nursing personnel concerning VA regulations, policies, and procedures on patient care administration matters.
- →Employs a cooperative attitude in interactions with co-workers and supervisors, accepting critiques on quality of work in a positive manner as an opportunity to improve.
- →The incumbent communicates and coordinates for the inpatient unit, receiving numerous visitors, telephone calls and messages from patient's families, friends and co-workers.
- →Greets veterans and others, responds to questions, provide instructions to patients about requested tests procedural requirements, and completes administrative processing.
- →Can handle each visitor or caller promptly and courteously, in accordance with provisions of the Privacy and Release of Information Acts.
- →Use proper telephone etiquette, referring callers to the appropriate resource person or department.
- →Answers the nursing call system and relays messages to the nursing staff.
- →Processes the ward mail, including patient mail.
- →The incumbent reports unusual situations to the lead or supervisor.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. ***KSA Recommendation - All qualifying experience you possess must be clearly described in your application package.
- ✓We will not make assumptions when reviewing applications.
Personality Fit
Job ID: a17bac05-01ee-4136-b0a2-6139d63d1ea2
Posted via USAJobs