Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 55 days ago
About the Role
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Surgical Services Medical Support Assistant (MSA) generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this specialty care setting.
- →The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care.
- →The MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports to ensure that patients are seen in a timely manner and that workload is correctly entered.
- →The work requires a practical knowledge of computerized data entry and information processing systems, advanced knowledge of the standard procedures, medical records, and medical terminology specific to the services provided.
- →The duties include, but are not limited to: Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- →Receives, schedules, and routes patients seeking care.
- →For unscheduled patients who present for care or telephone their requests, the employee determines the nature of the patient's request, and to whom a referral must be made, based on information provided by the patient.
- →Plans appointment times to optimally coordinate patient appointments across services and in conjunction with patient time and transportation availability.
- →Initiates electronic reporting monitors to use in verifying and validating the accurate, thorough, and timely completion of Performance Measures, Appointment Management data, CPRS data, and coding entries, and initiates corrective action to expedite the processing of this information.
- →Receives and makes telephone calls for clinical staff and acts as a receptionist to patients, other professional and clinical staff, and the public.
- →Composes correspondence pertaining to clerical and administrative functions of the clinical service.
- →Maintains electronic records and files on all matters pertaining to the overall function of their specialty area.
- →Prepares recurring reports pertaining to administrative and clinical functions.
- →Performs as Timekeeper, entering and assuring accuracy of timecard postings for staff.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 93d247e9-599d-43ad-b135-968689e0deb8
Posted via USAJobs