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Medical Support Assistant
Veterans Health Administration · Posted 12 days ago
On-site West Haven, CT $48K – $62K Apply by Sep 14, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
This Medical Support Assistant position is located in the Nursing, Operations service at the Connecticut VA Healthcare Medical Center, in West Haven, CT. This position is a full-time at 40 hours per week and primarily supports inpatient units.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The purpose of this position is to serve as a Medical Support Assistant (MSA) in the VISN 1, VA New England Healthcare System.
- →The incumbent is responsible for a wide range of assignments and provides administrative support to increase scheduling and communication integrity across all services.
- →Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting).
- →Duties may include, but are not limited to: Collects and updates insurance information from Veterans, family members and other eligible patients.
- →Prepares correspondence and memos as needed.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- →Promotes Veteran registration for and utilization of HealtheVet (MHV) Stocks basic office supplies for the clinical area.
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- →Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
- →Incumbent updates all patient demographics.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- →Assures that all appropriate VA forms are used correctly, and regulations followed.
- →Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 7657ddad-fd5f-4c44-9f08-b835b20d571e
Posted via USAJobs