Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 54 days ago
Hybrid Memphis, TN $43K – $55K Apply by Aug 6, 2026 Medical Support Assistance ISFJISTJ OperationsCustomer Success
Apply for this job → About the Role
The incumbent serves as a Medical Support Assistant in the Business Office for the Memphis VA Medical Center and will provide support to the Inpatient Ward, Emergency Room, Baggage Claims, Environmental Care and Call Center. These positions are part of an integral team used to carry out the day-to-day administrative operations of the assigned location. Please include full-time/part-time status or number of hours worked for each position listed on resume.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include, but are not limited to: Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, cancelling, re-scheduling patients appointments and/or consults.
- →Entering no-show information, Preparing for clinic visits.
- →Monitoring both inpatient and outpatient appointments for areas of responsibilities.
- →Verifying encounters forms are completed by the appropriate clinic staff in order to obtain appropriate workload credit.
- →Verifying and updating demographics and insurance information.
- →Performs basic eligibility, co-pays and preauthorization requirements for specific coverage.
- →Encourages and supports enrollment/authentication of Veterans in MyHealthy vet Program.
- →Assists with clinic access contingency plans by adjusting appointments times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and or coverage occurs.
- →Communicates the VA's mandate to collect insurance information from Veterans, and their families, and other eligible patients.
- →Work Schedule: Monday - Friday 7:30am - 4:00pm; 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 5e1c0b65-cb7b-4864-a074-ea1fd9975100
Posted via USAJobs