Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 49 days ago
On-site Long Beach, CA $50K – $66K Apply by Aug 4, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The Long Beach VA Health Care System is seeking candidates to fill a Medical Support Assistant vacancy within the Nursing, Geriatrics and Extended Care. The ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments. Welcome to VA Long Beach Tibor Rubin - History
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo MAJOR DUTIES: Perform Receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients.
- →Maintain appointment schedules for one or more outpatient clinics Assist with clinic access contingency plans by adjusting appointment times, locations, or dates.
- →Advises clinical staff on current administrative processes.
- →Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Monitoring both inpatient and outpatient appointments in areas of responsibility.
- →Verifying and updating demographics and insurance information when patients check-in for appointments.
- →Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility [status] (i.e., TRICARE, sharing agreements, [collaterals, research patient, VA employee], etc.).
- →Work Schedule: 8:00 am-4:30 pm Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #:000000 Relocation/Recruitment Incentives: Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 5b839eb4-d2fb-481c-b4a1-b6de5bd2340a
Posted via USAJobs