Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 15 days ago
On-site Grand Island, NE $36K – $53K Apply by Sep 28, 2026 Medical Support Assistance ESFJESTJISFJISTJ Engineering
Apply for this job → About the Role
The Medical Support Assistant (MSA) with the Pathology and Lab Service Department functions as serving as an initial point of contact for the units, clinics, patient. Duties included, but not limited to: scheduling patient appointments, tracking, reviewing, and responding to electronic orders and consults in the organizational medical systems. This position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include (but not limited to): Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Recommend changes to existing clinic procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems in support of multiple clinics.
- →Coordinate with the patient care team to review clinic utilization.
- →Responsible for scheduling appointments, verifying and updating demographics and insurance.
- →Schedule, cancel, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources.
- →Coordinates administrative services for veterans, family members, caregivers, general public, administrative and clinical staff.
- →Follow clinical processes to address or handoff medical records when received.
- →Work with the multiphone line system and have working knowledge of computer systems and phone etiquette.
- →Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals Knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- →Adjust the flow and sequencing of the work to meet team and patient needs.
- →Assist the team to reinforce the plan of care and self-help solutions.
- →Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
- →Document appropriate information into the electronic record.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 4aeb940c-afd9-45ed-831b-0311660feb8b
Posted via USAJobs