Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 62 days ago
On-site Omaha, NE $36K – $53K Apply by Jul 29, 2026 Medical Support Assistance ESFJESTJISFJISTJ Engineering
Apply for this job → About the Role
The Medical Support Assistant (MSA) with VA Care in the Community (CITC) functions as serving as an initial point of contact for the units, clinics, patient. Duties included, but not limited to: scheduling patient appointments, tracking, reviewing, and responding to electronic orders and consults in the organizational medical systems. This position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional This occupational series may be eligible for the Student Loan Repayment Program (SLRP).
- →Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards.
- →Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program.
- →Contact VHAV23SLRP@va.gov for more information.
- →Major duties include (but not limited to): Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Recommend changes to existing clinic procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems in support of multiple clinics.
- →Coordinate with the patient care team to review clinic utilization.
- →Responsible for scheduling appointments, scanning, handling veteran calls on direct and centralized call lines.
- →Schedule Veterans' appointment.
- →Request medical records from community healthcare facilities, schedules consultation appointments, special procedures, and/or testing labs, radiology, with community clinics to coordinate care.
- →Work with the multiphone line system and have working knowledge of computer systems and phone etiquette.
- →Main duties may include working in CC call center directing calls and scheduling Veterans.
- →Knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 46c2f2c6-5220-4900-a453-1052237f00a8
Posted via USAJobs