Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 3 days ago
About the Role
The Medical Support Assistant (MSA) works within the Community Care service line at the Iowa City VA Medical Center. The MSA performs clerical and administrative support in the coordination, care, and treatment provided to patients.
What You'll Do
- →Assignments at this level include, but are not limited to: Tracking assigned workload for all of consults, results management, and traditional Community Care authorizations.
- →Develop/maintain effective and efficient communication with the interdisciplinary team, and non-VA medical facilities.
- →Participate in Care in the Community team huddles and team meetings to manage and plan flow and sequencing of work to meet the team and patient needs.
- →Ensures the integrity of various databases, and data used in the management of administrative and customer service within the department.
- →Communicate to the patient and pre- appointment requirements or instructions.
- →Clearly communicate appointment care details to the patient or family.
- →Communicate to the Ordering Provider or Nurse if instructions are of nature that clinical review is required to determine appropriateness for the patient.
- →Identify and communicate patient concerns or needs recognized during communications regarding upcoming Community Care.
- →Correctly links Care in the Community consults and appointments within the scheduling package to ensure information is available for others scheduling care in the future.
- →Work Schedule: Intermittent employment is defined as non-fulltime employment in which employees serve under an excepted or competitive service appointment, hours to be discussed during interview, however will be up to 32 hours/week.
- →Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Personality Fit
Job ID: 43d26d1e-bdb6-45a0-b4ad-e3ee11d2dd3a
Posted via USAJobs