Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 63 days ago
On-site Jacksonville, FL $43K – $55K Apply by Jul 22, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is aligned under Medical Administration Service (MAS), the largest administrative department in the North Florida/South Georgia Veterans Health System (NF/SGVHS).
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties and program responsibilities include but not limited to the following: Scheduling, Rescheduling or Cancelling Appointments.
- →Incumbent receives incoming calls and provides telephone customer service by rescheduling or cancelling appointments (for any appointment).
- →Operates CISCO phone along with CISCO Finesse application during administrative and non-administrative duty hours.
- →Receives and distributes incoming calls.
- →Assists callers with questions about the Medical Centers, Outpatient Clinics and Community-Based Outpatient Clinics throughout North Florida/South Georgia.
- →Uses a personal computer to retrieve information from VistA & Outlook as needed to direct calls in a timely and accurate manner.
- →The type of calls handled includes a full range of local, long distance, Federal Telephone System (FTS), conference calls, emergencies and tie-line circuits.
- →Provide organizational information to in-house, as well as incoming callers using VistA, Outlook and employee directories in the computer (or printed directories).
- →The employee is expected to handle, on a regular basis, difficult calls that require extensive personal involvement.
- →Deal with multiple phone calls or situations simultaneously, while remaining calm in stressful situations.
- →The incumbent must have a keen awareness of radio traffic occurring throughout their tour of duty and display quick decision-making skills.
- →The pace of the phone system is such that incoming and outgoing calls must be handled with speed and accuracy.
- →Several calls must be handled simultaneously and difficult calls requiring prolonged personal involvement must be handled without assistance from the supervisor, who is not at the switchboard all the time.
- →Serves as a focal point of activity during his or her tour of duty.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 36d725b3-2af1-45e8-9f54-8dce150afbbf
Posted via USAJobs