Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 7 days ago
On-site Iron Mountain, MI $36K – $58K Apply by Sep 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The incumbent serves as a Medical Support Assistant (MSA) in the VA Community Care Department at the Oscar G. Johnson VA Medical Center. The MSA is responsible for a range of duties related to telephone support and management, scanning, and receiving and processing of all mail.
What You'll Do
- →This position serves as a Medical Support Assistant (MSA) in the VA Community Care Department at the Oscar G.
- →Johnson VA Medical Center.
- →The MSA is responsible for a range of duties related to telephone support and management, consult tracking, scanning, and receiving and processing of all mail.Incumbent Addresses all incoming calls to obtain sufficient information to obtain primary need and assist the patient in obtaining answers to their questions regarding Community Care Consults.
- →Queries patient as to current address and phone number, updating information as needed.
- →Interprets information to make the appropriate referrals to other responsible personnel when the matter is outside of employee's scope of assignment.
- →Receiving and processing all mail (incoming and outgoing) received in the VA Community Care Department.
- →Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened and sorted into established categories for proper processing: Accurately and efficiently reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
- →Views and sorts medical documentation and indexes to the correct Veteran by either scanning records to the Veteran's chart or properly directs to the Patient Administrative Service for scanning.
- →Assists in training new employees and in updating procedures with experienced employees.
- →Assists in requesting records from vendors to complete VA Community Care consult closure metrics.
- →Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.
- →Demonstrates ability to effectively communicate both orally and in writing.
- →Consistently communicates with and assists customers and staff in a courteous and professional manner.
- →Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation/examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 33be4dd1-5b2f-40dd-9411-4a6d56b3b837
Posted via USAJobs